Post questions, follow discussions and share your knowledge in the Community.We have recently refreshed our branding across our offerings and changed the names of our pricing plans. To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query. Be sure to mention "Premium" in your message. If you need help transferring or setting up your custom domain, contact support below. Then go to Premium > Features and select Get started. If your domain is active with GoDaddy, select Cancel setup and refresh your browser window. Confirm with GoDaddy that your domain is still active. If the "Personalized email address" tab has a red status bar, your domain may have expired. Contact the owner of the Microsoft 365 Family subscription and ask them to reconnect the domain. If someone shared a Microsoft 365 Family subscription with you, their subscription may have expired, or they may have removed the domain from Outlook. Go to to re-activate your subscription, then reconnect your domain using the steps in "Get started". If you originally set up the domain, your Microsoft 365 Family subscription likely expired. If you don't see a "Personalized email address" tab underneath "Features" and "Security", it means your personalized email address was removed from Outlook. Go to to re-activate your subscription, then reconnect your domain using the steps in "Get started". If you don't see a diamond icon in your inbox (and you do see ads), it means your Microsoft 365 subscription has expired. Go to and select the diamond icon on the toolbar to open the premium section of Outlook settings. You should also make sure that your personalized email address is no longer listed as an available From address on this account.įinally, sign in to the account you'd like to use with your personalized email address and complete the setup process.
#FREE EMAIL DOMAIN VERIFICATION#
Then sign back in, complete any required verification steps, and make sure that you can still send and receive email on this account with an address that's not your personalized email address. If you own the other Microsoft account, sign in to it and go to and do one of the following: If you're prompted to enter a password, it means that the address is tied to a different Microsoft account. If you've completed steps 1-3 and are still seeing this error, go to, sign in, and enter the personalized email address you want to use. Then follow the personalized email address setup process. Make sure your personalized email address is no longer listed under Set default From address. If your personalized email address wasn't listed as your primary alias, select Remove next to that address.Īfter you complete the preceding steps, go back to your inbox and select Settings > Mail > Sync email. If your personalized email address was listed as your primary alias, you should first make an email address your primary alias, then select Remove next to your personalized email address.
If you're trying to add a personalized email address that's already listed as an alias on your Microsoft account, do one of the following: If you already have a personalized email address with a different provider and are now trying to import that domain into : This means that the address or alias is already tied to a Microsoft account. If, after 24 hours, the status is grey or red, select Cancel setup to try reconnecting.Īfter selecting Cancel setup, refresh your browser window.
The status should change to green or yellow. If the status is grey, GoDaddy is still configuring your domain.Ĭheck back in a few hours. Refresh your browser, then go to Settings > Premium > Features and select Get started. To fix this:įirst, you need to remove the domain from before trying again. If the status is red, it means that the connection of the domain to was not successful. If the status bar is yellow, you just need to select Create Address and finish setting up your personalized email address. Select the I already own a GoDaddy domain option and follow the steps in the process. Go to Settings > Premium > Features and select Get started. If there is no Personalized email address tab, it means GoDaddy did not successfully connect your domain to. Go to Settings > Premium > Personalized email address and check the status of your domain.
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